Key Products and Services Call Tracking System

Call Tracking System

Company staff that receives a lot of phone requests from the customers must register those requests, assign them to the appropriate crewmembers, and make sure that the request is completed according to established rules and conditions.
Very often, the call is "registered" on a piece of paper and passed manually around the team. Sometimes simple spreadsheets or database are used.
This procedure might work with a small amount of phone calls to be processed, but it is certainly very difficult to follow up with each call and ensure that is handled properly according to the defined procedure.
Our developers can customize our solution to meet your particular business needs.

For more information please see our Call Tracking Systems white papers or contact our sales representative.