Does DexFLOW have an ability to mask key (private) data and ability to send images that contains the masking of private information?
Yes, DexFLOW has the ability to secure data by whole records (Document, Parcel, Folder, etc.) or partially by setting security on specific field(s).
Does DexFLOW supports encryption of documents at the application and database level to secure confidential information or images?
Yes, it is possible to secure images and other content using 256-bit RSA security keys. These keys will be delivered as a binary file and content cannot be decoded without these keys. Images can also be stored in a "secure DjVu" format.
Does DexFLOW have an ability to support selection of multiple images at once for emailing or faxing?
Yes, DexFLOW Console has a special drag&drop Collection Window. User can gather items throughout the workflow (different nodes, retrieve) and then export, e-mail or fax the whole collection at once.
Does DexFLOW have an ability to resize the document for printing (i.e., print what you see exactly on the screen ("WYSIWYG"))?
Yes, DexFLOW Viewer can print documents in both original size and WYSIWYG size. The option is configurable.
Does DexFLOW have an ability to retain user preferences (i.e., print settings or viewing defaults)?
Yes, DexFLOW User configuration can contain multiple options saved on "per-user" basis. That includes, but not limited by the following: Viewing preferences, Viewer configuration (Show Tiles, Bookmarks, etc.), Scanning preferences and profiles, Printing preferences, Field width and position in tables (per node/user configuration), Table sort order, Window Splitter position, Keyboard shortcuts for buttons.
Does DexFLOW have an ability to highlight information from an image and copy/paste Other applications (i.e., MS Outlook, Word)?
Yes, DexFLOW will recognize the image using the OCR/ICR technology along with Document layout and document or it's parts can be copy/pasted to any Window application that support clipboard operations. In addition, it is possible to save Document as Excel, Word or PDF.
Does DexFLOW support Drag&Drop importing?
Yes, with DexFLOW importing file into the system is as easy as "Select File and Drag&Drop it to application window" or just choosing File Pickup->Select File… in Viewer window.
How does DexFLOW notifies the user about the job count in their or subordinate queues?
The are two types of application that help managing the job counts. First one, is a configurable dashboard, that is part of the standard DexFLOW Console application. User can see his own jobs and job counts by project/node, configure the grouping parameters, etc. Second application is meant for managers who need to review job counts for their subordinates as well as see statistical information. This application allows manager to setup different profiles for watching different nodes, individual users or groups of users. The application also allows to customize color-coding, for example when number of items in the user's queue reaches certain threshold. DexFLOW Statistics application allows manager to review the workflow statistics like number of incoming or outgoing parcels.
Does DexFLOW have an ability to scan, import, or view colored documents?
Yes, DexFLOW supports B&W, color and grayscale document. This includes all the operations throughout the workflow like Barcode, OCR/ICR, Full Text Search, Image Enhancement and other. DexFLOW can store color images is TIFF, PNG, JPG, DjVu or PDF files, depending on customer configuration. Since DexFLOW doesn't change the physical pages, choosing the lossy format will not degrade initial image quality after scan.
Is it possible to configure audit trail information?
DexFLOW Audit Trail allows setting up multiple filters to make sure to excessive information is captured. Customer is fully capable to change those filters without any assistance from Dexik Services as all setup is GUI-based. In addition to that Client API allows capturing "custom" audit information.
What statistics and tracking system does DexFLOW include?
DexFLOW gathers all the statistical information related to parcels, documents, pages, folders and other objects in the system. The statistics system can always be complemented with the Audit, and it makes it really easy building the customized reports for the clients.
Are there any difference between archive and active workflow storage in DexFLOW?
The archive storage provides all the same search, retrieval and modification capabilities, like workflow storage does. The only limitation is that archive documents cannot be routed, these have to be returned to workflow first. Dexik created a one-step Distribution process that works same way in archive and workflow storages. During this step, all the manipulations are done "behind the scene" and user can route any archive document from Retrieve module back to any queue in workflow.
What kind of Graphical User Interface manipulation does DexFLOW provide?
DexFLOW provides full keyboard control. User is able to manipulate tables (move fields, change width), keyboard shortcuts for buttons, filter data in table (column filter), change sort order it table(s). These settings can be saved to user's local profile. Smart client also provides an ability to use customized application "skins".
Is DexFLOW able to electronically accept provider or hospital medical bills printed on standard forms (HCFA-1500, UB-92)?
Yes, Dexik is able to accept and process most of the standard forms as "electronic feed" or paper documents. Adjusting the templates is easy and doesn't require development resources.
How is DexFLOW converting existing (legacy system) images, meta data and indexes?
Dexik possesses experts in converting legacy system (like VisiFLOW) data and images. Over the course of last 10 years Dexik had converted over one billion pages of DMS images. Dexik performance is unmatched, delivering up to 1M pages per hour. Dexik also has out-of-the-box on the fly conversion module too. One the strategies Dexik utilizes is to convert most recent data (2-3 years, based on data analysis) and keep the rest as DMS. With Dexik performance even converting large files is instant. Dexik is also familiar with IBM Content Manager (MODCA) file conversion and several other proprietary formats. For the systems that don't store documents in proprietary image format - Dexik can use Import Processor to import standard documents, like TIFF, JPEG, PNG, BMP, GIF, PDF, DOC variations, XLS variations, PPT variations, MDI, EML, MSG and others.
Is it possible to identify and flag potential duplicates based on user defined criteria?
DexFLOW provides an ability to quickly add functions and features without modifying the product core. This ability allows building the customized reporting or flagging/filtering options, adjustable to user requirements. For example, when document arrives to the node - an automatic event processor fires a script that will verify that this document is not a duplicate of existing document in the system. If the document is a duplicate, the script will flag this document and user will see this document as "marked". The flagging can also trigger the color coding for this document record (for example, highlight the record Red in the table).
How can we calculate due document dates in DexFLOW?
Depending on the business case, the due dates can either be set and calculated automatically or setup manually. One of the most common cases when due date is assigned by Document Type. In this case, Due Dates can be defined for each document type and when user or automatic process assigns document type - the Due Date will be assigned automatically. For more complex logic, the "event trigger" can be used to execute a script that will setup the Due Date. It is possible to setup Due Date to be overridden by the user or make it not alterable when necessary.
How does DexFLOW handle image security so documents cannot be changed or altered after scanning (non-reputability)?
DexFLOW allows to secure individual annotations (document notes, page notes, posted notes, redaction, highlights, etc.), document pages, documents and other objects. The security settings are transparent for Windows administrator since we use similar security permissions and concept.
Is DexFLOW able to handle role-based security for modifying information, routing, monitoring, approval, viewing, printing (e.g., supervisors could modify due date, supervisors could monitor mail box)?
Yes, DexFLOW is able to secure information based on user-security (user role) or object security (ACL type security). Supervisor can be setup to monitor nodes for subordinates via Statistics application or Workflow Monitor application. Modifying certain fields, routing rules, viewing and printing certain types of documents and other functions can be available based on security level assigned to user or group.
Is DexFLOW user able to configure the number of images and windows opened at the same time, and how the images are displayed; see images in a separate window; keep the window open even if the user tabs to another application?
DexFLOW client has no limitations on number of windows and/or images opened simultaneously. User can configure multiple "Viewer placements" for reviewing several documents simultaneously.
What capabilities DexFLOW possesses for OCR/ICR automatic indexing?
DexFLOW provides capability to use Form-OCR for structured documents and Flex-OCR for both structured and non-structured documents (letters, responses, etc.). Dexik OCR smart-engine is utilizing regular expressions, clue "locator" and other features to correctly identify data without caring if data position is locked or not. Dexik's OCR module configuration is GUI-based, but contains an ability to modify logic (scriptable server) without modifying the product core. Based on Dexik's customers feedback - Dexik OCR/ICR solution is the most advanced, yet simple to setup solution on the market. As an example, a customer who acquired EMC Captiva solution first decided not to use it after struggling with setup and additional programming for 6 months. When this customer reverted to Dexik - the similar solution was in Production within 2 weeks.
Does DexFLOW possess an ability to copy an image to another format (e.g. Word, PDF)?
Yes, DexFLOW provides an ability to export images to PDF, DOC, XLS, RTF with the assistance of OCR processing.
Can DexFLOW provide User configurable dashboard view screen to contain user selected fields (e.g., Mail: read or unread mail status, document type, claim #, Insured, mail priority, categories, dates, status)?
Yes, DexFLOW client has a built-in dashboard that can be easily adjusted per customer's requirements. In case if the customer already has a design for the dashboard, Dexik team will gladly update the standard dashboard at no cost to customer.
How can DexFLOW provide advanced routing capabilities? (f.e. send Claim to Examiner / Case to Clerk based on certain criteria)
Yes, all DexFLOW automatic server components have the ability be updated, without changing the core product. Customer may change those components themselves (if customer has development resources) or submit a feature request to Dexik. At the same time, all DexFLOW scriptable servers have point-and-click GUI for configuration - so most of the business cases will probably be covered by standard out-of-the-box components.
Does DexFLOW provide "Type-Ahead" capability when sending/forwarding documents within a workflow on name fields, drop-down list, text fields?
Yes, in DexFLOW all tables and combo boxes provide the "Type-Ahead" capability to improve user experience and processing speed.
Does DexFLOW provide an ability to save "Search History"?
Yes, DexFLOW provides such feature. User can save one or several typical queries in the profile and use those saved queries later for repeatable search activities.
How does DexFLOW support and store a digital signatures?
Yes, DexFLOW supports digital signature for the document objects. Different users may have one or several signatures and document contents verification is automatically performed for all signed documents.
Does DexFLOW have an ability to have multiple queues / windows open at once?
Yes, DexFLOW client can be opened in either multi-window mode or tabbed mode, depending on user's preferences.
What kind of Overlay annotations DexFLOW supports?
DexFLOW supports the following types of annotations: Highlights, Line, Redaction, Erased Area, Bookmark, Document Note, Page Note, Posted Note, Text, Stamp (overlay image). There also are "special annotations" that can be attached as separate pages: video and audio files. This allows DexFLOW users to record comments for the documents to share with other users.
Is DexFLOW able to define security for different document types (e.g., confidential) that can only be viewed by certain users/groups with proper permissions?
Yes, DexFLOW supports multiple security levels with different permissions. One object (document, document type, folder, document note, etc.) can be assigned to one or more security types. It is possible to define "default security types" for the objects. In this case, default types assigned when new object is created. DexFLOW also allows creating "private" objects, meaning owner has automatically full rights to this annotation and all other users can access object based on their security. The DexFLOW security schema is transparent for all object in the system: table records, document files and content management objects.
Is it possible to build multi-layer folder structure in DexFLOW? How tables relationships are maintained?
Dexik Solution structure is completely flexible and allows administrator to build structures with multiple parent-child relationships. Unlike other solutions on the market, it is possible to create to "folder-like" parents, f.e. Claim and Policy. Each parent may have different fields defined, as well as share some of the fields. In case of multi-folder structure, document can be simultaneously assigned to more than one
different folders.
Is it possible to use tables from other databases as "look-up values" in DexFLOW?
Yes, DexFLOW allow to define a "Reference Table" that can be residing in other database or even on different type of database server. In this case, DexFLOW will use this table as look-up and there will be no need for data synchronization. This feature is extremely valuable when integrating DexFLOW with vertical solutions from other vendors.
Is it possible to work simultaneously in DexFLOW and other applications (MS Word, MS Outlook, AS400 Green Screen, etc.)?
Yes, DexFLOW provides an ability to work in other applications and tightly integrate with other applications, such as: Microsoft Office suite, AS400 Green Screen, Microsoft SharePoint, SIS and other applications. DexFLOW Client Extensions allow to easily pass information to third party applications, perform API calls to other applications and receive data from these.
Can DexFLOW provide Image Enhancement before printing (negative, grayscale,etc.)?
Yes, DexFLOW has a proprietary Image Enhancement Engine built on Intel Performance Primitives, in addition to ability to integrate with other Image Enhancement software providers. The enhancement can be applied at any time in the Document Viewer either temporary or permanently. DexFLOW also has an automatic process that will perform Image Enhancement at the defined step in the workflow.
Can I print documents with/without annotations in DexFLOW?
Yes, DexFLOW supports printing out a document or e-mailing a document out with or without annotations.
How does DexFLOW stores images? Do you use a proprietary image format?
DexFLOW stores scanned images as TIFF, PNG/JPEG, DjVu based on color and content management setting. While JPEG saves space and DjVu does it even better, PNG is a lossless format. Since pages are not physically "edited" in the Content Management, the difference between the formats is minimal. DexFLOW supports storing different file types "as is" or "native format". This means documents like MS Office, AVI, MP3 WAV, CAD, PDF, PCL, ZIP can be stored in Content Management without any modification. Formats like MS Office documents, HTML, PDF, WAV, AVI are displayed inside the DexFLOW Viewer by default, but can be configured to be launched in the host application. DexFLOW Content Management allows combining different type of content within one document: for example, one page could be TIFF image, next page could be PDF or Word and other page could be a WAV or AVI file. DexFLOW Viewer allows capturing Audio and Video directly to Workflow from a Webcam or other attached device.
Does DexFLOW provide an ability to import and store multiple image and file types (PDF, JPEG, TIFF, WAV, MP3, AFP, AVI, BMP, CAD, DJDE, GIF, HTML, Lotus Notes, MS Word, MS Excel, MS PowerPoint, PCL, Quick Time, RTF, TXT, and XML)?
DexFLOW supports importing and storing any file format. Files that can be converted to image (TIFF/JPG/PNG) can be imported with or without conversion. Files that cannot be converted to image (WAV, MP3, AVI, etc.) will be stored in "as is" (native format only).
Can an import process be executed run simultaneously from multiple workstations?
Yes, DexFLOW Import Server can be executed from unlimited number of workstations simultaneously. DexFLOW also provides an ability for "Interactive Import", when user is prompted to index document and the rest is happening behind-the-scene. This solution is very valuable for remote offices that have limited connection bandwidth. There is also a capability to "print" documents from any application using the Dexik Virtual Printer driver.
How can I control image quality in DexFLOW (f.e. minimum DPI, maximum noise level)?
Scanning and importing configurations are defined by the Workflow administrator and user can be prohibited to change those. If image doesn't match the certain criteria - it can be routed to Image Enhancement Server for improvement.
Can we setup email notification and alerts based on user defined criteria (e.g., age of items in the inbox or mailbox, dashboard)? Does DexFLOW have an ability to support a workflow with differing approval escalation, within a department or across functional departments or across security levels?
Simple escalation or event scripts can satisfy even complex alert requirements. All processes in DexFLOW are scriptable, making it easy to satisfy customer needs. Scriptable process can be easily adapted without changing the product core, but both basic and advanced configuration options are accessible through the point and click GUI. DexFLOW comes with a set of predefined scripts, which can be configured through GUI only, without any need for development resources.
Is it possible to secure viewing, routing, escalating, monitoring of images based on user defined criteria?
Yes, it is possible to create a secured configuration based on different criteria, for example Folder type or Document type.
Can we define our own user productivity metrics and audit reports in DexFLOW?
Yes, DexFLOW allows configuring productivity metrics and audit reports based on customer needs. This setup is a part of initial DexFLOW setup activities. Later, customer can either adjust it with their own resources or hire Dexik Services to provide necessary changes.
Does DexFLOW provides an ability to split and/or merge documents?
Yes, Split and Merge functions, as well as Document Copy function is among the standard DexFLOW features.
Does DexFLOW provides an ability to add a new page(s) at the beginning, end, or a specific position in an existing document?
Yes, DexFLOW provides a set of capabilities for inserting page(s) to existing document, as well as rearrange pages in the existing document, copy-paste pages from one document to another, rotating a set of pages and other operations. For customer convenience all the operations are available through Tile View, making document manipulation an easy task.
Is it possible to run Import process unattended per schedule or per "event"?
DexFLOW Import Server has built-in scheduling capabilities and well as "triggering setup".
Is it possible to "print" documents from typical business applications directly to the imaging system, without manual printing and scanning?
Yes, that is achieved by using Dexik Virtual Printer driver.
Is Import Server able to poll for the presence of another file before running an import process (e.g., check the metadata file before importing the image file)?
Yes, that is a standard DexFLOW Import Server feature when importing document and indexing information together. The metadata file could be CSV, XML, delimited and contain either single file reference or multiple lines with different files and indexing information. DexFLOW Import Server is very easy to setup due to user-friendly GUI.
Is there a limitation on number of metadata types and metadata values per document or any other record?
No, the database structures are built based on customer needs and doesn't have limitations. These tasks are performed via Configuration Manager - a graphical Project and Workflow building tool, that is very easy to use. DexFLOW goal is to make customer self sufficient for most part, so customers can utilize their own resources when they need to. At the same time, Dexik Services are always ready and willing to assist with either consulting or on-site visit.
Can DexFLOW provide an ability of a user to update or replace metadata values of multiple documents at once?
Yes, DexFLOW allows indexing multiple items at once.
Is there an ability to assemble multiple documents into an electronic "envelope" or package that can be e-mailed or shared with other users?
Yes, DexFLOW provides a special "package" area. User can drag and drop documents from different nodes or even workflows into this area to form a collection. After that, user can select to export or email this collection. Typical export and e-mail formats for images are TIFF or PDF.
Does DexFLOW provide Records Management functionality (e.g., support retention, archive, disposal policy parameters, along with user definable schedules for each)?
DexFLOW provides advanced Retention Server and Archive subsystem as standard parts of the system. Customer can use GUI to define one or many retention and/or archive policies. DexFLOW also provides a Retention Report Queue capability that will allow administrator or advanced user to approve document collection for retention.
What kind of reports DexFLOW provides out-of-the-box? What effort can be involved to alter the report or create a new report?
Out-of-the-box DexFLOW provides Audit, Statistics / Usage and Filing reports. Other reports can be created per customer request. Dexik provides a flexible reporting services, allowing customer's developers to build new and expand existing reports.
What tool DexFLOW can use for customized reporting?
DexFLOW reporting services are used for customized reporting.
Will we be able to create templates in DexFLOW (e.g., letter template, form)?
Yes, DexFLOW allows creating templates in Microsoft Word, Microsoft Excel, Microsoft InfoPath, DevExpress, PDF/FDF and other applications. These templates can be pre-populated with information from database using Dexik Form Generator extension. Customer can define his own set of "tokens" that users will use with templates. Each token represents some information gathered from the database.
How DexFLOW manages versions and revisions of documents?
Check-in/check-out is a standard function, since DexFLOW is a distributed system. Versioning is a configurable feature that comes standard with the solution.
Does DexFLOW provides client application for mobile platforms (iOS, Android)?
Yes, DexFLOW allows using web-services to build state-of-the-art mobile applications for customer needs.
